This qualification has been allocated UCAS points. Please refer to the UCAS website for further details of the points allocation and the most up-to-date information. Qualification number is 601/7073/6
This qualification is suitable for learners aged 16 and above.
This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role.
Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations.
- Internal Quality Assurer: Tracey Twist
- Teacher: Wendy Stephens